Background of the issue:
I am trying to translate the footer of my website hidden link using WPML. I followed the documentation and recreated my footer several times, changing the ID. I can see the footer is translated in Translation Management and String Translation.
Symptoms:
The translated footer does not appear on my page.
Questions:
Why isn't my translated footer appearing on my page despite following the documentation?
Is there a specific step I might be missing in the translation process for the Divi footer?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
