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This topic contains 6 replies, has 2 voices.

Last updated by Kor 1 year ago.

Assisted by: Kor.

Author Posts
June 13, 2024 at 11:01 am

jonathanH-37

Background of the issue:
I am trying to translate the footer of my website hidden link using WPML. I followed the documentation and recreated my footer several times, changing the ID. I can see the footer is translated in Translation Management and String Translation.

Symptoms:
The translated footer does not appear on my page.

Questions:
Why isn't my translated footer appearing on my page despite following the documentation?
Is there a specific step I might be missing in the translation process for the Divi footer?

June 13, 2024 at 11:31 am
June 13, 2024 at 12:28 pm #15736154

jonathanH-37

Hi,
This tiket was created the time I create a staging environment to provide to you

June 13, 2024 at 12:29 pm #15736156

jonathanH-37

Can you provide the form to give you admin and FTP Acces?

June 13, 2024 at 2:08 pm #15736692

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

June 14, 2024 at 12:18 pm
June 16, 2024 at 7:42 am #15742305

jonathanH-37

Hi,
Can yu help me on this?
Best,

June 17, 2024 at 2:08 pm #15746070

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I apologize for the delayed response over the weekend. I'm currently looking into this and will get back to you as soon as I can.

June 17, 2024 at 2:41 pm #15746150

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've translated the footer here hidden link and it works fine now. Could you check?

The topic ‘[Closed] Divi Footer translation’ is closed to new replies.