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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate the Divi Supreme post carousel with a loop from a custom post type 'Producten (products)'. You expected to see a loop from the translated custom post type 'Producten' in each language (EN, FR, DE), but instead, you got a loop from the original language (NL - Dutch).
Solution:
We recommend increasing the memory limit as a first step. After that, deactivate all plugins except for WPML, ACF, and Divi Supreme. If the posts appear correctly after this step, reactivate the plugins one by one to identify which one causes the issue. In this specific case, the 'WP File Download' plugin was causing the issue. Deactivate this plugin and check if the posts appear correctly in English.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by Osama Mersal 3 months, 4 weeks ago.

Assisted by: Osama Mersal.

Author Posts
February 20, 2025 at 9:38 am #16728351

pieterC-9

Background of the issue:
I am trying to translate the Divi Supreme post carousel with a loop from a custom post type 'Producten (products)'. The issue can be seen on this page: hidden link

Symptoms:
I expected to see a loop from the translated custom post type 'Producten' in each language (EN, FR, DE), but instead, I got a loop from the original language (NL - Dutch).

Questions:
How can I ensure the Divi Supreme post carousel displays the translated custom post type 'Producten' in each language?

February 20, 2025 at 4:24 pm #16730671

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

February 25, 2025 at 9:51 am #16744767

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I get a fatal error even in the default language when trying to edit any product to check the categories issue. (hidden link)

Would you please check it and share the error log with me?

Best regards,
Osama

February 25, 2025 at 10:21 am #16744911

pieterC-9

I've enabled the wp_debug. Here is the error.

wp_error.png
February 25, 2025 at 11:11 am #16745159

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the error log. I fixed the error by increasing the memory limit. After that, I deactivated the plugins except WPML, ACF, and Divi Supreme.

The posts appeared correctly after deactivating the plugins, so I activated them one by one and checked the issue. The issue happens when the "WP File Download" plugin is activated.

I deactivated this plugin, so please check if the posts appear correctly in English. (hidden link)

Best regards,
Osama

February 25, 2025 at 12:30 pm #16745636

pieterC-9

Hi,

Thank you for your support!
I can see that ‘WP File Download’ is indeed the issue.

So I guess I need to contact their support team?

February 25, 2025 at 12:38 pm #16745685

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Yes, please get in touch with their support team, consult them regarding this issue, and let us know their findings.

Thanks,
Osama