This thread is resolved. Here is a description of the problem and solution.
Problem:
The client reported issues with the WPML dropdown not working on their site, along with the header and footer not translating and an error with translation that couldn't be edited.
Solution:
For the WPML dropdown issue, it appears to have been a cache-related problem. We recommend clearing your site's cache manually or ensuring it is set to refresh automatically to resolve similar issues. If you're experiencing this, try clearing your cache to see if it resolves the dropdown functionality.
Regarding the translation of the header and footer, and the uneditable translation error, we have created a separate support ticket to address these issues. You can follow the progress and find solutions on this topic at https://wpml.org/forums/topic/split-how-to-translate-header-and-footer/.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
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This topic contains 2 replies, has 0 voices.
Last updated by 8 months, 1 week ago.
Assisted by: Mihai Apetrei.
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 WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
Hi there. From what I can see, the dropdown works fine. Maybe it was a cache-related issue and when the cache was cleared manually or automatically, the correct versions started showing. Also, regarding the other issue you mentioned, please note that, per our Support Policy, we can handle only one problem per ticket. Continuing with one issue per ticket helps supporters focus on one problem at once and enables other users to find solutions to their questions faster. I created a new ticket for you in regard to the new issue here: You will be notified via email when there's an answer to that ticket, too. Also, can you please mark this current ticket as resolved? Thank you. Mihai  |
