[Resolved] Elementor Pro forms and WPML

Hello,

I’ve escalated this issue to our second-tier support team.

After reviewing the case, they recommended checking the server error logs to identify any potential issues. Could you please contact your hosting provider and request these logs?

They also noticed that the WP_MEMORY_LIMIT is currently set to 40M. Kindly increase it to 256M and let us know if that resolves the issue.

If the issue persists, further troubleshooting may require making changes to the site. For this, they’ve requested that you create a staging site where we can safely test those changes. Please share the staging site details once it’s ready.

I’ve enabled the private reply option for you.

Thank you.

Hello there,

So you mean in the staging site you just created, it works without any issue?

Is it okay to make changes on the live site directly to debug this further? Please create a backup before providing this access.

Look forward to your reply.

Thanks

Hello there,

I have forwarded your feedback to our 2nd tier supporters.

Thanks

Hello there,

Just to let you know that I have created a test page to test this further.
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I will update you further soon with our 2nd tier feedbacks.

Thanks

Hello,

Our second-tier team has investigated the issue and believes it may be caused by a conflict with Imunify360, which is currently active and running in kill mode.

I recommend contacting your hosting provider to check if anything on the server side is blocking outgoing emails or if there are any relevant entries in the mail logs.

In situations involving Elementor, wp_mail, and Imunify360, a common recommendation is to use an SMTP plugin, as outlined here:
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Please let me know how it goes.

Thank you.