Email sent by WP to administrator seems coming from WPML

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 3 replies, has 3 voices.

Last updated by Andreas W. 1 year, 1 month ago.

Assisted by: Andreas W..

Author	Posts
May 8, 2024 at 3:31 pm #15607002
adrianoG-10	Hi, I have a strange issue. My SMTP plugin that has an error display panel for 'not sent email' from the site reports trials to send email (delivery failed). When the issue started I noticed that the email was sent to an email of an user I created for WPML support. That email account was fake (in the sense that I wrote it only to create the support user). Now i understand that this email was about WPML because of the object: "report sui lavori di traduzione in ritardo" (report about translation job in late) So I deleted the user, but emails are sent anyway, everyday. I can't stop them. Could you help me with that, please? PS Looking in the WPML setting I found this (attached picture) control panel for notification. I set no-flgs to any options. Do you think this is ok for the problem I described above?
May 8, 2024 at 7:39 pm #15607768
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly. I checked your debug info and noticed that your website doesn't have the minimum memory required for WPML to work. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding the following code: define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' ); See: https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php for details. Increasing WP Memory may help improve the performance and sometimes also help resolving such issues. If that does not help, one of my colleagues will soon come to continue support.
May 10, 2024 at 7:16 am #15612758
adrianoG-10	Hi, to be honest my memory limit is 1024M set in the PHP.ini file (please look at attached file) it's not written in wp-config.php file. I don't know where/how the WPML debug file pics its info. Is ite mandatory to write it in wp-config? I ask because I'm not so expert to understand it. Said so, is it please possible to have more info about the primary issue, 'wpml emails'? Thanks.
May 10, 2024 at 9:51 am #15613912
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	One thing is the PHP MEMORY LIMIT on the server, the other thing is the internal WP MEMORY LIMIT for WordPress which has a default value of 40M if not defined differently inside wp-config.php. WPML needs at least 128M of WP MEMORY LIMIT. We suggest using 256M if you are using many plugins on your site. About your reported issue: Which email was used here? It sounds simply as if you tried to send an email to an address that does not exists.

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