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This topic contains 1 reply, has 2 voices.

Last updated by Dražen 1 year, 11 months ago.

Assisted by: Dražen.

Author Posts
July 20, 2023 at 12:44 pm #14072275

christophI-3

I am trying to: deliver email-notifications in correct language, when a form is submitted

Link to a page where the issue can be seen: hidden link
Tested with first form from product "Foeldeak® Impact Protection Standard" - request a quote.

I expected to see: both, user and client should receive correctly translated emails, when a form is submitted

Instead, I got: email to user is not translated at all but instead in german, email to website-owner ist partially translated, but dropdown field-options are not translated (e.g. color)

I have updated wordpress, theme and all plugins yesterday.

screenshot_website-owner-email.jpg
screenshot_user_email.jpg
July 21, 2023 at 7:13 am #14076469

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us.

1) Can you please check if the issue happens when only WPML plugins and WP Forms are activated, all other plugins are disabled? While using the WP default theme.

Please make sure to have a backup or test this on the staging site.

2) Make sure you are following the next docs and have translated the forms and string coming from WP Forms plugin.

- https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/

Let me know how it goes.

Regards,
Drazen

The topic ‘[Closed] Emails sent from WP Forms not correctly translated’ is closed to new replies.