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Hello!
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
1) Can you try the following:
- go to WPML - > Support -> Troubleshooting:
-- Clear the cache in WPML
-- Set language information
-- Fix terms count
-- Fix post type assignment for translations
2) go to WPML > Translation Management > Jobs.
in that page, find and cancel all the jobs that are in progress or that have the "trash bin" icon on them.
Clear your site's and server's cache and check again WPML > Translations to see if the problem is gone this time.
Is it possible to find a solution before the weekend, please? We're stuck with our projects because of these translation problems, and we absolutely have to work at the weekend.
I will try my best to see what is causing this behavior
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
