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[Closed] Error on website and administration after plugin activation

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 10 months ago.

Author Posts
August 4, 2023 at 10:37 am #14154351

andreaN-25

I am trying to: activate the plugin

Link to a page where the issue can be seen
hidden link
hidden link

I expected to see:the webpage, the admin page

Instead, I got: the error in the uploaded image.
We've also tried to enter recovery mode and check the configuration of the plugin
Before the installation of this new version, we've an old version that wasn't updated for a while

I couldn't add debug information because the recovery mode of wordpress was not enabled: "Recovery Mode not initialized."

error.png
August 4, 2023 at 10:47 am #14154413

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Before your ticket is assigned to one of my colleagues, can you please enable the WordPress debug log?

This will allow us to see if any PHP errors are being produced.

More Info: https://codex.wordpress.org/Debugging_in_WordPress

In order to do that, edit the wp-config.php file inside your WordPress directory and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Now please reproduce the issue once again.

Locate the debug log in: /wp-content/debug.log

Paste the content (if any) on a site like pastebin.com and then share the link here with us (only you and us will see the URL you are sharing).

We will be waiting for your response.

Kind regards,
Mihai Apetrei

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