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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to move their site from a development URL to a production URL and encountered an error from WPML stating: 'WPML was unable to copy your site's translations, translation memory, and glossary to this new URL.' This issue arose after attempting to transfer pay-as-you-go translation credits from the temporary URL to the production URL.
Solution:
Initially, the WPML support team suggested checking the issue from their side and consulting experts. However, the client revisited the website later and found that repeating the process resolved the issue, suggesting that the system needed some time to adjust after the move from development to production. If you're experiencing this issue, we recommend allowing some time after making similar changes and then retrying the process.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic contains 1 replies, has 0 voices.

Last updated by tor-ingeO 2 months, 3 weeks ago.

Assisted by: Itamar.

Author Posts
May 27, 2025 at 8:10 am #17076158

tor-ingeO

Background of the issue:
I am trying to move our site from a development URL (hidden link) to a production URL (hidden link).

Symptoms:
I encountered an error message from WPML stating: 'WPML was unable to copy your site's translations, translation memory, and glossary to this new URL.' This happened after I selected to transfer pay-as-you-go translation credits from the temp URL to the production URL.

Questions:
How can I resolve the error preventing the transfer of translations to the new URL?

May 27, 2025 at 8:29 am #17076363

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket.

Please check the chat above to see what I wrote to you.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

May 30, 2025 at 11:28 am #17091925

tor-ingeO

Hi there,

I couldn't follow up the chat because I was in a meeting. But when I revisited the website later on and tried to repeat the process, it seemed to work fine. I guess it just needed a bit of time after moving from development to production. So everything is OK.

Many thanks,
Tor