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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 11 months ago.

Assisted by: Mihai Apetrei.

Author Posts
August 10, 2023 at 5:08 pm #14184353

marieD-13

I always have to change my logo-FR in the french page because it automatically change to the logo-ES. I have the same problem with the footer. The french page always get the footer of the spanish page.
I edit my forminator page in the spanish version changing the code to 562 but it will always come back to the french code.

Is there any documentation that you are following?
I watch several youtube tutorial

What is the link to your site?
hidden link
I hope you can help me. I am sure I do something wrong.
Thank you in advance.
Best regards,

August 12, 2023 at 9:54 pm #14192237

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Before this ticket gets assigned to my colleagues, I will try to help.

1. Can you please share with us the exact URL of the translation where you are making that edit?

2. Can you please tell us more about how to recreate the exact scenario? Do you know what are the exact steps that recreate the issue or it just happens from time to time without any steps to recreate it?

3. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

We will be waiting for your response.

Kind regards,
Mihai Apetrei

The topic ‘[Closed] every string is translated but when I publish my page they are sentences not tra’ is closed to new replies.