Thanks for the sequence. We applied it - as per shot.
Unfortunally, it's not giving us the wished behavior.
This is blocking for us to go live with the site.
Pls can you help us solve this asap.
As per now, the blog in its french version is ok.
The blog in English is not imported correctly.
Some articles are not translated from french to english, whereas the translation is existing in the exported original website.
Some articles does not have the corresponding main image - a main part of the articles
You can have a look at the english version of blog : hidden link
It looks like there is an error on the import as the behavior is random as some article are correctly imported with english text and correct image :
Example of correct behavior hidden link
Original : hidden link
Article example, with french text and no image hidden link
Article example, with english text and no image hidden link
Article example with french text and image hidden link
Thank you for the update and for sharing the links where you’re experiencing the issue.
I carefully checked each of the pages, including the texts and images. On my end, the English versions are displaying only the English content along with the correct images. I did not notice any inconsistencies. I recorded a short video while reviewing them — please take a look here: hidden link
Since the issue does not appear on my side, could you please clear the cache on the site, in the browser, and on the server as well, and check the pages again?
If the issue persists and is limited to a specific post or product, please share the exact link in your next reply so I can investigate it further.
Additionally, in my previous message, I mentioned the option to import/download attachments needs to be checked before the import process starts. Could you please confirm whether that option was selected? Enabling it ensures that product images are properly imported from the source site and correctly attached to posts or products.
Please let me know once you’ve checked. I’ll be happy to continue assisting you.
I completely understand that manually adding images to such a large number of posts is not practical, and we definitely want to avoid that approach.
To properly identify the root cause, I’ll need to investigate both the source site and the destination site. This is important because the issue can occur at different stages of the migration process:
- whether the images are correctly included during the export process on the source site, and
- whether something during the import process or site configuration on the destination site prevents those images from being attached or displayed correctly.
Checking only one side would not provide a reliable conclusion, so access to both environments is necessary to trace where the process breaks.
Could you please share access to both sites in your next reply?
I’ve enabled the private reply box, so you can safely provide credentials there.
You may:
- enter access details for one site inside the private fields, and
- Provide the second site's access in the regular reply area, clearly mentioning which one is the source site and which one is the destination site. I'll make sure to set the reply as private as well.
During the investigation, I may also need to repeat the export–import process to reproduce the issue under controlled conditions. Please let me know if you’re comfortable with this.
Once I have access, I’ll proceed carefully and keep you informed of every step.
Looking forward to your response — and I’m here if you have any questions in the meantime.
Hope you're doing well! Sorry for the delayed response due to the Weekend!
Good news, though: I checked, and the images are now showing up correctly on the Blog page. You can take a look here: hidden link
As I thought, the issue was happening during the import. It looks like the "Import Attachments" option was turned off at the time, so the images didn't come through properly. I ran the import again with that option enabled, then ran the WPML importer as well — and everything is now showing up just fine on the target site.
One thing worth mentioning: a few blog posts don't have a featured image set in the default language either (for example, "UX chatbot design : les règles d'or pour une expérience client réussie"). For those, it's totally normal not to see a featured image in the English version. Once you add the featured image to the original post and save, just update the translation and it should appear correctly on both sides.
Take a look when you get a chance and let me know how it looks! Happy to help if anything else comes up.
