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Supporter timezone: Europe/Zagreb (GMT+01:00)

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This topic contains 5 replies, has 0 voices.

Last updated by Dražen 2 hours, 54 minutes ago.

Assisted by: Dražen.

Author Posts
February 28, 2025 at 11:07 pm #16763010

timH-43

Background of the issue:
I am trying to export an XLIFF file for a French page that has already been translated from English to French. The page is published and the translation status is Complete. Here is a video explanation: hidden link. Please also see previous ticket - #16630589.

Symptoms:
I expected to see an option to export a published page that has been translated to XLIFF or a way to remove the status of the completed translation. Instead, I got a message saying 'No translation in the queue.'

Questions:
How can I export an XLIFF file for a completed translation?
Is there a way to change the status of a completed translation to allow export?

March 4, 2025 at 7:10 am #16771634

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

you said: "I am trying to export an XLIFF file for a French page that has already been translated from English to French."

You can not translate a French page from English to French, you need to translate a page from the default language to another. As I can see from your video, page is English and you are trying to translate it to Englih, which is not possible,

From the top bar filters in Translation Managment, you can select French language and select French page and then send it for translation/export translation if that was the original way in which it was translated.

Regards,
Drazen

March 4, 2025 at 11:12 pm #16776198

timH-43

This has not worked. I have French selected as the page

hidden link

March 5, 2025 at 7:17 am #16776697

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

1) Go to Plugins > Add New > Commercial > Click “Check for updated" and update WPML plugins to latest versions.

Please make sure to create a backup, before doing any actions, just in case.

2) Go to WPML > Translation Managment > Translators, make sure to add your user and correct all language pairs.

Let me know how it goes.

Regards,
Drazen

March 5, 2025 at 9:49 pm #16780682

timH-43

I'm not sure you fully understand the issue. Steps above have not helped

hidden link

March 6, 2025 at 7:26 am #16781398

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

1) That is not latest versions, please try steps that I suggested (click Check for updates button) and you can then update to latest.

2) I understood the issue, but I think you might have misunderstood my replies.

So please edit the mentioned page and lets see if it it was originally created in French or English, if it was originally created in English and translated to French, what you experience is expected; you can not now send it from French to English. If not, then it could be deeper issue that I will need to check.

In that case, you can select English from top filter, select English page and send it to translation to French.

Let me know.
Drazen