[Waiting for user feedback] Fatal error

Hello there,

To get a better understanding, I suggest sharing a backup of your wp-content folder and your database. You can zip the files and send them to me via Google Drive. With these, I can set up a local copy of your site and take a closer look at the issue.

Look forward to your reply.

Thanks

Hi,

Thank you for your cooperation so far — we really appreciate your willingness to help us investigate this further.

After reviewing the situation with our second-tier team, it appears that this issue is not affecting other users. This suggests that there may be something specific within your site setup that is triggering the problem.

To help us move this forward (and involve our development team if needed), we’ll need a few concrete examples of the strings or values that are causing the error.

Could you please assist us by capturing and sharing those problem strings? To make this easier, we recommend temporarily updating your code to log the relevant values when the error occurs. You can use the following modification:

function private save_file_info( $original_domain, $registration_domain, $file_path)
{
    try {
        $file_path_pattern = $this->get_file_path_pattern($file_path, $original_domain);
        foreach ($this->active_languages as $lang_data) {
            // Escape literal % signs that aren't sprintf placeholders
            $safe_pattern      = preg_replace('/%(?![a-zA-Z%])/', '%%', (string) $file_path_pattern);
            $file_path_in_lang = sprintf($safe_pattern, $lang_data['default_locale']);
            $this->register_single_file($registration_domain, $file_path_in_lang);
        }
    } catch (\Throwable $e) {
        // Catches both Exception and Error (including ArgumentCountError)
        error_log( print_r($file_path_pattern, true) );
    }
    return true;
}

This will log the specific file path patterns that trigger the error, which will be extremely helpful for our investigation.

Once you have a few examples from the logs, please share them with us. With that information, we’ll be in a much better position to escalate this to our developers if required.

Look forward to your reply.

Best regards