fatal error on wpml settings page

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Tagged: Exception

This topic contains 13 replies, has 2 voices.

Last updated by Bigul 1 year, 6 months ago.

Assisted by: Bigul.

Author	Posts
August 4, 2023 at 9:45 am #14154137
Wannes	I can't get to all the wpml settings because when I scroll down to the Custom Term Meta Translation it show a fatal error message and there are no more settings. I have deactivated all plugins except for wpml and acf. I also reuploaded the wpml core plugin and the acf wpml plugin but that didn't fix the issue. [04-Aug-2023 09:30:40 UTC] PHP Fatal error: Uncaught InvalidArgumentException: item should be a Collection or an array or an object in /usr/www/users/mmadmin/agio/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Obj.php:112 Stack trace: #0 [internal function]: WPML\FP\Obj::WPML\FP\{closure}(2758, 'title', false) #1 /usr/www/users/mmadmin/agio/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(154): call_user_func_array(Object(Closure), Array) #2 [internal function]: WPML\FP\Obj::WPML\FP\{closure}(2758, 'title', false) #3 /usr/www/users/mmadmin/agio/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/collect/src/Illuminate/Support/Traits/Macroable.php(56): call_user_func_array(Object(Closure), Array) #4 /usr/www/users/mmadmin/agio/wp-content/plugins/acfml/classes/FieldGroup/SettingsLockHooks.php(52): WPML\FP\Obj::__callStatic('propOr', Array) #5 /usr/www/users/mmadmin/agio/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/functions.php(17): ACFML\FieldGroup\SettingsLockHooks->renderCust in /usr/www/users/mmadmin/agio/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Obj.php on line 112
August 5, 2023 at 2:05 am #14157619
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. We had the same bug in the past and it is fixed already. Please check the following URL for more details. https://wpml.org/errata/uncaught-invalidargumentexception-item-should-be-a-collection-or-an-array-or-an-object/ So this may be a compatibility issue. Have you removed any languages in the past? Please tries the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not. 1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page) 2) On the Troubleshooting page, please click on the following options in the Clean up section. Wait for confirmation of processing after each one. - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables -- Thanks! Bigul
August 7, 2023 at 7:05 am #14161311
Wannes	Hello, I have done all of those things, but the issue still persists. We have not removed any languages. The site is still in development and nothing has been translated yet.
August 7, 2023 at 9:07 am #14162173
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. This may be a compatibility issue. A couple of requests for tracking this issue. 1) Please fill in the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link 2) Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your live site. -- Thanks! Bigul
August 7, 2023 at 5:52 pm #14165773
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the login information and permission. We have released a new version of WPML(4.6.5) today. So please upgrade to the latest version of the plugin after a full site backup{mandatory} and make sure the issue exists or not. Also, please increase WP Memory Limit to 256(the minimum required memory limit for WPML is 128). Please check the following links for more details https://wpml.org/home/minimum-requirements/ https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php -- Thanks! Bigul
August 8, 2023 at 7:40 am #14167131
Wannes	Hello, The issue is still there after updating and increasing the memory limit. Kind regards
August 8, 2023 at 5:07 pm #14171605
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the feedback. I made a copy of the site, will test it further locally, and get back to you soon. Please wait. -- Thanks! Bigul
August 9, 2023 at 4:14 pm #14177381
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, The issue is existing on my local copy after the initial troubleshooting procedures. So consulting about this with our team for an expert opinion. We will get back to you as early as possible. Please wait. -- Thanks! Bigul
August 16, 2023 at 6:09 am #14205975
Wannes	Hello, Have you found a solution? Kind regards
August 16, 2023 at 7:29 am #14206471
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Sorry for the late response. We are looking for the possible workarounds. This issue is happening because of a corrupt entry in the ACF Multilingual plugin settings. It is working as expected in my local copy and your site after the following steps. 1) Visit ACF>> Field Groups 2) Open a field group post for edit 3) Save it Please visit WPML>>Settings page now and make sure the issue is existing or not. -- Thanks! Bigul
August 16, 2023 at 7:44 am #14206581
Wannes	Hello, I have opened and saved every ACF field group, but the issue still persists.
August 16, 2023 at 8:17 am #14207071
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the feedback. I can reproduce the issue on your site now. I have shared the details with our team. We will get back to you soon. Please wait. -- Thanks! Bigul
August 17, 2023 at 11:54 am #14245587
Wannes	Hello, Any progress? I have also tried the full reset and deactivate the plugin option on the troubleshooting page but that didn't solve the issue either.
August 17, 2023 at 1:40 pm #14246747
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, This issue is escalated to our developers for further debugging. We have a workaround for this bug. Please try the following steps after a full site backup{mandatory} and let us know your feedback. 1) Login to the database using a Tool like PHPMYAdmin 2) Open the wp_options table 3) Find the row with option_name acfml_field_name_patterns 4) Delete the row -- Thanks! Bigul
August 18, 2023 at 7:03 am #14250025
Wannes	Hello, That seems to have solved the issue. Thank you.