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This topic contains 9 replies, has 2 voices.
Last updated by Dražen 1 year, 4 months ago.
Assisted by: Dražen.
Author | Posts |
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January 2, 2024 at 8:47 am #15142357 | |
johnD-22 |
Hello I had a fatal error with WP all import on my website. |
January 2, 2024 at 8:58 am #15142374 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, you have been inactive so I converted chat to ticket. 1) In order to expedite handling your support requests, can you please share WPML support debug information from your site. - To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2) Can you please let me know do you still get this error or share URL where I can see the issue? Thanks, |
January 2, 2024 at 9:12 am #15142435 | |
johnD-22 |
Dear Drazen, I had to disable it for now but I’m not getting my images appear on the English version. Please find the debug info below: John Dupuy Ubon Homes Co., Ltd. |
January 2, 2024 at 10:16 am #15142731 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, thanks for getting back. 1) Can you share the URL to the page where I can see the issue? I checked your EN homepage but it looks fine to me. 2) I am not sure if the images missing are related to WPML,as it happens in EN language. Please disable all WPML plugins and check if you still have an issue without WPML plugins. Please make a backup before proceeding. Let me know. Regards, |
January 11, 2024 at 12:31 pm #15174431 | |
johnD-22 |
Hello, I got rid of the plugin but it prevented the site from displaying pictures on the property pages. I reinstalled it and added WPML string translation which seemed to work for a couple of days. Now the jetpack plugin has flagged up the same error message. I've not allowed Jetpack to delete it fromt he directory yet as the same will happen and the images will not display: Vulnerable Plugin: wp-all-import (version 3.7.3) The plugin Import any XML or CSV File to WordPress (version 3.7.3) has a known vulnerability. Learn more about this vulnerability(opens in a new tab) How will we fix it? Jetpack Scan is able to automatically fix this threat for you. Since it will replace the affected file or directory the site’s look-and-feel or features can be compromised. We recommend that you check if your latest backup was performed successfully in case a restore is needed. Jetpack Scan will delete the affected file or directory. I hope you can find some sort of solution for me with this. Thanks in advance! John |
January 11, 2024 at 1:10 pm #15174609 | |
johnD-22 |
Actually scrap that still many of the images on pages don't appear. Please help! |
January 11, 2024 at 1:23 pm #15174771 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, 1) What you have shared first is the wp all import plugin flagged, not the WPML addon, so I suggest further checking with WP All Import support on this report. 2) As for images, I am not sure why do you think this is WPML causing the issue if the issue happens in your default language? Can you please explain and share the URL where I can see issue? Thanks, |
January 11, 2024 at 1:35 pm #15174866 | |
johnD-22 |
Sorry my mistake I thought this was from you guys at WPML! hidden link |
January 11, 2024 at 1:41 pm #15174873 | |
johnD-22 |
OK switched the WP plugin off and images reappear! My apologies, sorry for wasting your time with this issue! |
January 11, 2024 at 2:40 pm #15175210 | |
Dražen Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00) |
Hello, great, glad to hear that. I will be closing this ticket now, feel free to contact us if any other doubts or help needed. Regards, |