Filters translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues where filters translated using WPML are displaying correctly in English but not in German on their WooCommerce site. Additionally, they cannot add German categories in the WooCommerce coupon section, only English ones.
Solution:
We recommend checking that all necessary categories are correctly translated and assigned in WPML. For the filters not appearing in German, ensure that the correct taxonomies are selected for each filter. You can do this by visiting the filter settings page for the German language. Here is a link to guide you: Translating Widgets Documentation.
For the issue with adding German categories in the WooCommerce coupon section, ensure that these categories are fully translated and available in German. If they are not, you will need to translate these categories using WPML.

If these solutions do not resolve your issues or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML Support Forum.

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Tagged: Documentation request

This topic contains 6 replies, has 1 voice.

Last updated by panagiotisL-3 3 days, 3 hours ago.

Assisted by: Kor.

Author	Posts
June 24, 2025 at 5:25 am #17162939
panagiotisL-3	Background of the issue: We have filters set up on a widget on our site hidden link, and we’ve already translated the filter content using WPML. Symptoms: The filters display correctly on the English version of the site but do not appear at all on the German version. Questions: Could you please help us understand what might be causing this issue?
June 24, 2025 at 7:27 am #17163224
panagiotisL-3	Guys need a response. Also we can not add the German category in the woocommerce coupon section, only we can add the English category. So get us a solution for that too. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/can-not-add-the-german-category-in-the-woocommerce-coupon-section/
June 25, 2025 at 12:53 am #17166968
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
June 25, 2025 at 4:14 pm #17170302
panagiotisL-3	For the FTP connection make sure you're using Cyberduck because Filezilla is blocked on our server
June 25, 2025 at 5:27 pm #17170496
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I’ve checked and found that the missing filters are caused by missing categories, as shown in the attached screenshot. Could you review each filter and ensure the correct taxonomies are selected? hidden link
June 26, 2025 at 9:21 am #17172476
panagiotisL-3	Thanks! What about the coupon code issue ?
June 26, 2025 at 9:42 am #17172577
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like you're referring to another issue. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. I've split the ticket here https://wpml.org/forums/topic/can-not-add-the-german-category-in-the-woocommerce-coupon-section/ so that we can follow up. As for this ticket, please mark it as resolved.
July 3, 2025 at 4:14 am #17195193
panagiotisL-3	This is solved!