Skip to content Skip to sidebar

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate the footer into French on their website, but the footer is not displaying in French as expected.
Solution:
1. Check the WP Memory Limit in WPML → Support. If it's below 128M, increase it to at least 128M.
2. Go to WPML → String Translation and delete any translated strings that aren't appearing on the site.
3. In the Utilities section, enable the option to auto-register untranslated strings.
4. View the page in French on the frontend to help WPML detect and register the string again.
5. Return to WPML → String Translation and retranslate the string.
6. Ensure you are translating the correct string, as similar strings may exist in different domains.

If these steps do not resolve the issue, it might be due to the footer content being generated by theme options, widgets, or a page builder, which often require domain-specific string registration. Use WPML's "Translate texts in admin screens" tool to locate footer strings if not found in standard String Translation. Confirm the footer is not rendered via hardcoded template files which may bypass WPML registration. If necessary, scan PHP templates.

If the problem persists, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is outdated or not applicable to your case, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 replies, has 0 voices.

Last updated by Carlos Rojas 1 week, 2 days ago.

Assisted by: Carlos Rojas.

Author Posts
October 2, 2025 at 6:53 pm #17452948

bastianM-5

Background of the issue:
I am trying to translate the footer into French on my website. The issue can be seen on this page: hidden link.

Symptoms:
The footer is not showing in French language as expected.

Questions:
Why is the footer not translating into French?
How can I ensure the footer appears in French?

October 3, 2025 at 10:49 am #17454130

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

1.- Please share the site debug information in your next message, as described in this guide: https://wpml.org/faq/provide-debug-information-faster-support/

2.- Can you describe the steps you followed to create the footer?

3.- Share the access credentials to your site in the next message, which I have set private. This will allow me to double-check the configuration and follow the steps you described in the previous point.

Confirm you have created a full site backup that you can restore if necessary.

Looking forward to your message.
Regards,
Carlos