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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client has a page translated with WPML that includes an online shop. The shop is visible on the original German page, but not on the translated pages.
Solution:
We recommend the following steps to display the online shop on the translated pages:
1. Edit the translated page using Elementor.
2. Select the appropriate translated category within Elementor.
3. Update the page.
We have already applied these steps to the English page as an example. Please check if the online shop now appears correctly on your translated page.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 2 voices.

Last updated by Osama Mersal 7 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
April 17, 2024 at 9:42 am #15530550

johannesF-4

Dear support,

we've translated this page:
hidden link

But the onlineshop is only visible on the german page (if you scroll down), but none of the translated pages shows it.

Thank you for checking!

Best regards!

April 17, 2024 at 12:11 pm #15531901

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

April 18, 2024 at 9:34 am #15536757

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. Please check the following steps:

1- Edit the translated page using Elementor
2- Select the translated category (Kindly check the attached screenshot)
3- Update the page

I've applied these steps to the English page. Please check it and let me know if it works correctly. (hidden link)

Best regards,
Osama

2024-04-18_11-32-03.jpg