Getting 404 error for some language pages

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Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 1 year, 11 months ago.

Assisted by: Bobby.

Author	Posts
June 28, 2023 at 10:51 am #13909393
ahmedG-7	We have some pages which are getting 404 error in frontend. See following links hidden link hidden link hidden link hidden link hidden link hidden link hidden link All above pages are created from wp admin but when we click on View button then we are getting 404 error in frontend. We have tried with disable plugin and also change theme. But still getting same issue. We also contact to server support but no issue from server too. Please help me to figure out this issue.
June 28, 2023 at 6:36 pm #13913151
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hello, Taking a look at the website I can see the following: hidden link --> exists there only 2 sub pages are listed. Set up a SIP trunk & SIP IVR If I go to hidden link 6 sub pages exist Navigating to SIP Call Recording if you examine the source there is no available translation view-source:hidden link Also for the sub page hidden link examine the source you will notice that the translation of the page exists view-source:hidden link but it's missing the correct order which would be hidden link hidden link sip-call-recording is missing. This might be what is causing these 404 errors. Please review and let me know your results.
June 29, 2023 at 8:56 am #13915953
ahmedG-7	We have checked as per your instruction. We have checked and found that Parent page is already set there but it is not showing as parent in edit mode. Parent attribute showing blank. We have tried to reset parent but parent attribute not saving. See the attached screenshots. When we disabled 'WPML Multilingual CMS' plugin then we are able to set parent of those pages so i think there is something issue with wpml plugin. Please advice. or Can you check it from your side? Let me know if you need any access.
June 30, 2023 at 6:04 am #13920881
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby

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