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This thread is resolved. Here is a description of the problem and solution.

Problem:
You have a second domain installed on a Flywheel account for a French version of your website. Despite clearing the site cache and saving the permalink structure, the second domain is not working and redirects to the main domain.
Solution:
We recommend contacting the hosting support to address the issue and check if the domain has been set up as an alias or a parked domain as required for WPML to be able to switch language when using the 'a domain per language' method.
Customer reached out to the Flywheel support and they managed to correct the DNS settings.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by ashA-3 1 year, 9 months ago.

Assisted by: Mateus Getulio.

Author Posts
August 6, 2024 at 4:35 pm #16044853

ashA-3

Background of the issue:
I have a second domain installed to a Flywheel account that is going to be used for a French version of the website. The main domain is hidden link and the French domain is hidden link. I have cleared the site cache in Flywheel and by saving the permalink structure.

Symptoms:
The second domain is not working and is redirecting to the main domain.

Questions:
How can I get the second domain to work without redirecting to the main domain?

August 6, 2024 at 7:52 pm #16045577

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Please let me know how it goes with the hosting support and if it helped fixing the issue with the 'a domain per language' set up.

Thank you,
Mateus

August 7, 2024 at 6:00 pm #16049581

ashA-3

Just checking to see if you have any idea what is going on here.
I have had WPML disconnect the redirect.
Now WPML is... somewhat working.

When I am on proudprick.ca I can toggle to trouvetonplan.ca.
when I am on trouvetonplan.ca, it will only toggle to trouvetonplan.ca for the english website.

I also can sign into both backends with the same user / password as if they are two separate websites.

attached will be what I am seeing in WPML> Languages

Screenshot 2024-08-07 at 1.57.05 PM.png
Screenshot 2024-08-07 at 1.57.01 PM.png
August 8, 2024 at 3:17 pm #16053594

ashA-3

Closing this ticket because it ended up being a Flywheel issue.