Getting error "Unable to parse data from service response"

This thread is resolved. Here is a description of the problem and solution.

Problem: The customer was getting this error - "Unable to parse data from service response"

Solution:
His IP was blocked automatically by our security server settings and the Systems team had to unblock the IP.

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 14, 2023 at 8:38 pm #14802297
martinP-103	I am trying to: * Setup WPML I expected to see: * A screen saying my site key has been registered Instead, I got: * An error message that says "Unable to parse data from service response" (attached) Things I've done: * Disabled all plugins except the 2 WPML plugins * Switched to the standard 2023 WP theme * Contacted WPEngine support (they say they are not seeing any errors being logged on the server and that they haven't seen this before) * Checked the installer status screen Regarding "Installer Status" screen * When I first arrive at this screen, it has a checkmark next to "WPML API Server" but then when I click "Check Now" it changes to an X (both images attached).
November 15, 2023 at 3:03 pm #14810669
martinP-103	Bump?
November 15, 2023 at 4:20 pm #14811639
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I can confirm that the current request has already been escalated to the Systems team and I'm currently waiting for an answer from them. My guess is that your site is currently not able to access the WPML API. I will get back to you as soon as I have an update. I'm leaving the ticket assigned to myself. Mihai Apetrei
November 15, 2023 at 4:27 pm #14811709
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	I am back. Can you please try again now? I will be waiting for your response. Mihai
November 15, 2023 at 4:49 pm #14819051
martinP-103	That worked! What was the issue?