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[Closed] glossary

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This topic contains 3 replies, has 1 voice.

Last updated by Alejandro 5 months ago.

Author Posts
March 14, 2025 at 1:51 pm #16817203

andersP-11

Background of the issue:
I am trying to manage glossaries on my site hidden link using WPML.

Symptoms:
I experience that all my glossaries disappeared.

Questions:

March 14, 2025 at 1:52 pm #16817214

andersP-11

my glossary are lost.
I only see one word

March 14, 2025 at 2:04 pm #16817232

andersP-11

I see 68 terms are uploaded in the glossry. But i do not see them when i try to export.
How do i export and how am i sure that they are used when i machine translate with wpml?

wpml.jpg
March 14, 2025 at 3:28 pm #16817634

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello there!

I can see what happened and it seems it happened when you migrated your site at one point.

I recovered them for you but I also see you had Pay-As-You-Go enabled. Since the issue was with the migrations, you ended having 2 different "instances" of your site with the subscription enabled. I had to cancel them in order to merge them together and recover all the glossaries.

I wonder if you can let me know how you migrate your sites, because it seems you always migrate from the same domain, could it be you're migrating from a local version? this will help us understand WHY it happened so we can make sure it doesn't happen again.

You don't have to pay for anything, of course, and you should see your glossary entries now. if you don't please allow me access to your site so I can verify why that is.

Regards.

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