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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 1 month ago.

Assisted by: Mateus Getulio.

Author Posts
October 10, 2023 at 3:02 pm #14551769

Jonas Van Loey

I am trying to: navigate into my wordrpess dashboard and I encouter an error

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got:

[Tue Oct 10 14:10:26.131807 2023] [error] [pid 1960007] mod_proxy_fcgi.c(887): [client 94.225.216.96:0] AH01071: Got error 'PHP message: WordPress database error Deadlock found when trying to get lock; try restarting transaction for query INSERT IGNORE INTO wp_options ( `option_name`, `option_value`, `autoload` ) VALUES ('wpml.WPML\\\\TM\\\\Settings\\\\ProcessNewTranslatableFields.lock', '1696939825', 'no') /* LOCK */ made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('wp_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WPML\\LIB\\WP\\Hooks::WPML\\LIB\\WP\\{closure}, WPML\\FP\\Promise->resolve, WPML\\FP\\Right->chain, WPML\\FP\\Right->map, WPML\\BackgroundTask\\BackgroundTaskLoader->WPML\\BackgroundTask\\{closure}, WPML\\BackgroundTask\\BackgroundTaskLoader->getSerializedTasks, WPML\\FP\\Fns::__callStatic, call_user_func_array, WPML\\FP\\Fns::WPML\\FP\\{closure}, call_user_func_array, WPML\\FP\\Fns::WPML\\FP\\{closure}, array_map, WPML\\BackgroundTask\\BackgroundTaskLoader->WPML\\BackgroundTask\\{closure}, WPML\\BackgroundTask\\BackgroundTaskViewModel::get, WPML\\Utilities\\Lock->create, WPML\\Utilities\\L...'

October 10, 2023 at 8:44 pm #14553805

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thanks for your contact!

This happens mostly after migration from the local development environment to production. As a quick test, please try to remove the WPML plugins and reinstall them.

Another attempt that you can try is to go to WPML -> Support -> Troubleshooting and hit the 'Clear the Cache in WPML' button. Also, in this same panel, please click on the 'Remove all messages and notifications' button.

If still not solved, we might be facing an interaction issue with a third-party functionality, in this case:

- Deactivate all the plugins that are not related to WPML
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue

Could you please tell me the results of this investigation?

We're looking forward to your reply. Thank you.

Kind regards,
Mateus.

The topic ‘[Closed] Got error 'PHP message: WordPress database error Deadlock’ is closed to new replies.