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This topic contains 7 replies, has 3 voices.

Last updated by toomasM-2 1 year, 7 months ago.

Assisted by: Long Nguyen.

Author Posts
October 11, 2023 at 11:23 am #14558739

toomasM-2

Most serious issue: with WPML installed Woocommerce will not show single product page: will get 404 error. My Woocommerce shop is not translated, this means can't load and will get errors in original pages (not translated pages). Can fix this if I will disable WPML String Translation module. In this case single product pages will load, but checout page will show error and is not usable. Can fix all Woocommerce problems if I will disable WPML Multilingual CMS, this mean all transaltions and translated pages are gone.
Other issues: Avada sliders are not loading in translated pages, translated category menu not showing in Avada Post Cards.

My web page: hidden link

October 12, 2023 at 7:00 am #14562923

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

We try to keep each ticket to one issue, we will be focusing on the WooCommerce-related issue in this thread, and I recommend opening another thread regarding the Avada Sliders

deactivating either one of the plugins will cause WooCommerce Multilingual to stop working which could possibly be related to this issue.

With our plugins activated do you get 404 errors in the default language pages as well?

Go to pages, are you able to verify that the WooCommerce shop has been translated to 100% and saved?

October 12, 2023 at 10:40 am #14565209

toomasM-2

Thank you for fast response! Yes, let's focus to Woocommerce error. My web is in estonian (original language) and translated to english. Shop is not translated (Woocommerce web shop pages and products are not translated). I used string translation module to translate english text to estonian there and there in webshop (did this many years ago). But now error occurs if I try to open single product page in estonian (original language). I activated WPML and errors are visible.

October 13, 2023 at 1:37 am #14569505

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Please enable WP debug > Visit the product page again to see the error > Share the error message in the log with me. That will help me to understand what happens on your site.

If you don't know how to enable WP debug log, please follow the documentation https://wordpress.org/documentation/article/debugging-in-wordpress/

Look forward to your reply.
Thanks

October 13, 2023 at 6:44 am #14569939

toomasM-2

Hi Long,

I enabled debug mode. I can see function errors in wp-includes/functions.php. get_filter_id_from_preset, get_filter_svg_from_preset, wp_get_duotone_filter_svg are outdated from version 6.3.0. That is all I can see from debug now.

Thank you for trying to help me out!

October 13, 2023 at 8:46 am #14571163

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

October 13, 2023 at 10:06 am #14571813

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I go to Settings > Permalinks > Re-save permalink settings and now the single product page is displayed as well, screenshot hidden link

Can you please recheck this?

October 13, 2023 at 10:08 am #14571823

toomasM-2

Yes, solution was so simple!! 🙂 Thank you! 🙂