This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing issues with translating the cart and checkout pages created with the Divi Theme Builder. While other templates were translating correctly, the cart and checkout pages were not displaying as expected in the translated language.
Solution:
1. We requested temporary admin access to the client's site to investigate the issue.
2. We suspected that the problem might be due to the absence of the WooCommerce Multilingual (WCML) add-on.
3. We asked for the client's permission to duplicate the site using the "Duplicator" plugin for local testing, ensuring that the client created a full backup of their website first.
4. After the client set up a staging site, we confirmed successful login and began our investigation.
5. We discovered that the issue was indeed related to not using the WCML plugin. We also updated the WPML plugins to the latest versions.
6. After installing and configuring the WCML plugin and updating WPML plugins, the cart and checkout templates displayed correctly.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here.
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This topic contains 8 replies, has 2 voices.
Last updated by 1 year, 2 months ago.
Assisted by: Mihai Apetrei.
