[Resolved] Header and Footer template cannot be translated

Problem:
The client was unable to translate the header and footer using Elementor and encountered a 502 error when switching to the English version of the homepage.

Solution:
1. We asked the client to perform a full backup and provide us with WP admin access to investigate the issue.
2. We suggested the client disable any firewall that might be interfering and clear the server cache.
3. We used a VPN to access the site from a different location when we encountered access issues.
4. We requested FTP access to check the files directly but ended up using a file manager plugin instead.
5. We obtained permission to deactivate plugins to identify any conflicts.
6. After deactivating certain plugins, we were able to create a new page and the English version of the homepage started working, including the header and footer.
7. We reactivated the plugins one by one to pinpoint the cause of the issue.
8. We provided the client with direct links to the header and footer post types in the WP admin to facilitate the translation process:

• Header Translation
• Footer Translation

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.