Hello there, is there a live chat that i could get use of since its my first time using this plugin?...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with translating their site using WPML, including problems with template assignments, untranslated content, and navigation menu errors.
Solution:
1. We identified that the FSE Templates were translatable via WPML->Translation Management->Templates but were not assigned correctly to the translations. We updated the page and its translation to use the correct templates.
2. For the navigation menus and other untranslated content, we manually adjusted the translations and ensured they were approved in WPML's translation management system.
3. We also addressed specific issues like hardcoded URLs in menus and missing translations by manually editing them and resending for translation.
4. Unnecessary plugins were deactivated to improve site performance.
5. We provided video tutorials to guide the client through the steps for future reference.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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Tagged: Documentation request, Exception

This topic contains 0 reply, has 1 voice.

Last updated by Bobby 4 months ago.

Assisted by: Bobby.

Author	Posts
April 11, 2025 at 12:35 am #16920668
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Typically the way you would add translation would be just go to WPML->Translation Mangement and sent for translation or assign to yourself for transltaion. OR you can go from pages / posts and click on "+" to add the translation. 1. Contact page I manually edited the item via WP Editor -- it was hard to do because of the white font on the white background. 2. Industries I went to Pages -> edit the industries page -> click on update -> updated the translation and now it looks OK. 3. homepage The homepage attribute from WordPress is not assigned to the translated version. I have resolved this now and it's showing OK. 4. services - menu issue I went to WPML->Translation Management->Selected the navigation items and resend for translation, this seems to have done the trick. Also the following plugins are not needed on your environment, I have deactivated them as that will increase performance. Gravity Forms Multilingual BuddyPress Multilingual WPML All Import WPML Export and Import WooCommerce Multilingual & Multicurrency
April 13, 2025 at 11:04 am #16926320
saraS-30	Hello there, thanks for deactivating them! and also thanks for the home page it is really great that you managed to fix it! -as for the home page unfortunately the translation is not right so whenever i edit it myself it doesnt apply on the home page though i save it -also for the industries page i still cant edit this part because it is not even showing while i translate + also when you scroll down to the boxes you will see they are not at the same line although it is at same line in english -and the contact us page it seems to be a little space which made the box goes down i dont know why it happend after the translation also not all of the word inside the Brackets is translated -also as for the services page i checked again but same issue whenever i click on it in the menu it goes to the english page please check this video hidden link
April 14, 2025 at 9:16 pm #16931272
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for updating me! if possible please update my access link as it's no longer working. Also, for the content in the form you should be able to edit it and remove the space if needed, those adjustments can be done in the WP editor i believe it's just hard to see because it's white on white. I have re enabled a private field reply
April 16, 2025 at 9:17 am
April 16, 2025 at 1:29 pm #16939171
saraS-30	also please check this video hidden link there is an issue when trying to render or navigate to another page on the site, the navigation menus show up differently for a moment and then it shows ok as expected. when i asked wordpress about it they said this, please check the screenshot so i wanted to make sure is this needed or can i deactivate it?
April 16, 2025 at 11:20 pm #16941430
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for updating the access! The following plugins are not needed for WPML to work and since you are not using them I have also deactivated them and it's safe for you to delete. Toolset Contact Form 7 Multilingual WPML CMS Nav WPForms Multilingual WPML ElasticPress WPML GraphQL WPML Sticky Links Advanced Custom Fields Multilingual Ninja Forms Multilingual MailChimp for WordPress Multilingual ------------------------- I also deactivated WPML main plugin temporarily to see if that is what is causing the menu load issue and it's still happening even without WPML. I would test with deactivating any caching mechanisms as it looks like the CSS does not trigger right away. -------------------------- 1. For industries --> The string "Industries we support" is used on the English version so it's correctly translated, however, if you examine the EN version you can't find this string there either. This is part of the template, therefore you will need to edit that in the template and not the page 2. For the contact form --- when I examine the HTML in the front end there is a <br> tag which does not exist in the EN version it's nearly impossible to edit this content with the white background so I am checking the code editor instead and I found the BR tag encoded "there is a <br> tag in this code — but it's encoded as \u003cbr\u003e, which is the Unicode escape for <br>" I have removed it and it should be resolved now. 3. The navigation menus -- the URL is also hardcoded to use the EN version which is why this problem is happening when you use the AR version of the menu. I resent them to translation via WPML->Translation Management->Assigned to me and manually adjusted the URL. NOTE: The EN version is also wrong which will keep causing redirect hits. /services/ to /drone-services/ It is fixed now.
April 17, 2025 at 12:25 pm #16943836
saraS-30	Hello there and thanks alot for fixing all of that!!!! -as for this part "This is part of the template, therefore you will need to edit that in the template and not the page "could u please share with me a video of how to do it? -also for the contact us page its weird that the only of the (required) is translated and the others not -and for the industries page the boxes spaces is all good in english version but when change it to arabic it get messed up even though i manually added the spaces in the arabic version but it didnt work
April 19, 2025 at 11:51 am #16948876
saraS-30	also there is more thing please check this video, whenevr i try to translate the blog posts im facing this marker issue thing hidden link even inside the blog posts there is a newsletter sign up is not translated
April 22, 2025 at 6:10 am #16953081
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, 1. please navigate to the FSE editor and the template is located there, then you can also go to WPML->translation management and from there send that template part for translation. 2. You will need to translate those manually, the one is translated because I had done it manually earlier when we reviewed it. 3. For those spaces please make sure you are using the HTML editor to review the HTML and see if there are any extra spaces possibly? Let me know your results, please. Regarding the new issue with the blogs if possible please open a new thread as we do try to keep each ticket to one issue.
April 22, 2025 at 8:10 pm #16957248
saraS-30	Hi 1.what is the FSE editor i couldn't find it, even if i go to the WPML > translation management 2. doing it manually didnt work as i mentioned they dont even show in the translation so i can edit them also for the home page whenever i edit the translation and save it it doesnt show.. the current translation is wrong so i need to edit it but doesnt work, especially the texts in the header part there is something odd about the translation management the page keeps like this hidden link even if i refresh it, everything is working only this translation management
April 23, 2025 at 7:22 am #16958142
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	1. The FSE is the Full Site Editor , this is what has been used to create these templates. You can locate them by going to Appearance->Editor -> Industries In order to edit the translation you can locate it in WPML->Translation Management-> Templates -> Industries. See screen cast: hidden link 2. It is tough to see the content, however you can see in the following loom video how I was able to manually update the content via WPML translation editor.
April 23, 2025 at 10:12 am #16958872
saraS-30	even if i went to the template how can i translate it? there is no option for translating also the translation management as i mentioned in my last message there is a problem with it pls check the video hidden link
April 23, 2025 at 8:08 pm #16961981
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for updating me! The Full Site Editor items are a bit different, so to translate you will need to do it via the Translation management. 1. Go to WPML -> Translation management 2. Clear filters 3. Now everything should load (this should resolve that issue you are showing me on loom as well) 4. Send the template and template parts for translations (industry related ones) Also, my access has expired, you can use the previous private reply to update the link if needed. Let me know your results, please.
April 24, 2025 at 11:08 am #16963965
saraS-30	Thanks alot of things worked out so well!!! there is some parts of the home page that i am unable to edit, something weird even if i saved and refreshed i will be updating your access and for this part "3. For those spaces please make sure you are using the HTML editor to review the HTML and see if there are any extra spaces possibly?" i didnt understand how to do it could you please show me New threads created by Bobby and linked to this one are listed below: https://wpml.org/forums/topic/splitedit-items-in-the-homepage/
April 24, 2025 at 11:11 am #16964031
saraS-30	i am unable to edit the last private msg, but anyways i updated your link if u can send me a new private msg so i can add the updated link