help please

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the WPML plugin cannot connect to wpml.org, which is necessary for checking new releases and security updates. This problem is likely due to network or security settings that block outgoing communications.
Solution:
We recommend following the steps in this guide to troubleshoot and resolve the connection issues. If the problem persists, it might be due to outdated information or a different issue not covered in the guide. In such cases, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance. You can do so at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 2 replies, has 2 voices.

Last updated by Prosenjit Barman 5 months ago.

Assisted by: Prosenjit Barman.

Author	Posts
June 23, 2024 at 12:36 pm #15794479
faridi-3	Background of the issue: I am trying to: WPML plugin cannot connect to wpml.org. WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice. Symptoms: WPML plugin cannot connect to wpml.org. There is a communication error preventing the plugin from checking for new releases and security updates. Questions: How can I resolve the issue of WPML plugin not connecting to wpml.org? What network or security settings might be preventing the connection?
June 23, 2024 at 12:39 pm #15794535
faridi-3	WPML plugin cannot connect to wpml.org WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice. Need help? See the communication error details and let us know in WPML technical support. Toolset plugin cannot connect to toolset.com Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice. Need help? See the communication error details and let us know in Toolset technical support. Filtreeri pluginanimekirjaKõik (22) \| Kasutusel (22) \| Kohustuslik (1) \| Süstik (1) Otsi paigaldatud pluginaid: Otsin paigaldatud pluginatest... Vali masstegevus Bulk actions 22 elementi
June 24, 2024 at 11:26 am #15806335
Prosenjit Barman Supporter Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hello There, Thanks for contacting WPML Support. I understand the issue you're having. The connection error usually occurs when something on your site blocks the connection between the WPML server and your site. I checked for any issues with REST on your site and received the REST response correctly. Which indicates that there is nothing wrong with REST API. Could you please follow the instructions outlined in this guide and check if that helps resolve the issue? Let me know how it goes. I will be happy to help if you need further assistance in this matter. Best regards, Prosenjit
June 25, 2024 at 2:00 pm #15821579
faridi-3	thanks