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[Closed] Hi, I need help about my site is break during Ai translation main language design is good but transl...

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This topic contains 6 replies, has 0 voices.

Last updated by Kor 2 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
February 12, 2026 at 12:09 pm

mitchellD

Hi, I need help about my site is break during Ai translation main language design is good but translated language not working.
February 12, 2026 at 8:07 pm #17818852

Kor

Thanks for your patience. I've escalated this to our 2nd Tier Support and I will get back to you once I've feedback.

February 15, 2026 at 4:55 pm #17823715

mitchellD

Hi, Remidner any update? Please cancel my subscription and credits fee please refund

February 15, 2026 at 5:46 pm #17823741

Kor

Thanks for your reply. I’m still waiting for an update regarding the credit refund request.

You also mentioned that you would like to cancel the subscription. Could you please confirm if this means that you no longer wish to continue using WPML?
February 16, 2026 at 8:11 am #17824559

Kor

Thanks for your reply. I’ve received feedback from our 2nd Tier Support team. To clarify, are you requesting that the credits be refunded back to your WPML account so you can reuse them on your website, or are you requesting a monetary refund back to your original payment method?
February 16, 2026 at 12:26 pm #17825613

mitchellD

Hi , i wish to get the money back on my creditcard. I was misinformed by my develoepr to use WPML with my site. Since i will not use the WPML service + the credits i have bought i want the refund for the sucbription i started at WPML + the credits so both needs to be cancelled + refunded please
February 16, 2026 at 3:22 pm #17826358

Kor

Thanks for your reply. I’ve checked with our Accounts team, and they’ve advised the following:

Please submit your refund request using this form: https://wpml.org/purchase/refunds/

Regarding the credits refund, please contact us at hello@wpml.org and include the following details in your email:

-The site where the credits were used

-The last 4 digits of the card used for the purchase

Once submitted, our Accounts team will review and follow up with you.

The topic ‘[Closed] Hi, I need help about my site is break during Ai translation main language design is good but transl…’ is closed to new replies.