Hosting migration

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Tagged: Documentation request

This topic contains 7 replies, has 0 voices.

Last updated by Bruno Kos 2 days, 22 hours ago.

Assisted by: Bruno Kos.

Author	Posts
August 30, 2025 at 12:51 pm #17359315
kamal-kishorS-2	Background of the issue: I was trying to migrate my website from Server A to Server B. The website URL is hidden link. Before the migration, I unregistered the website and then registered it again after the migration. Symptoms: 1. I am getting a message: "Looks like this site was previously at hidden link and now it’s at hidden link." 2. I am also getting a message: "Your default language, English, must be mapped to a supported language in order to use automatic translation." Questions: Why am I getting a message about the site being previously at a different URL? How can I resolve the issue with the default language needing to be mapped to a supported language?
September 1, 2025 at 10:17 am #17362025
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Can you try the following: 1. Go to WPML → Support and click on the Troubleshooting link. 2. On the WPML Troubleshooting page, click the button labeled Force-enable WPML’s Advanced Translation Editor. The button might not appear, but if it does, click on it. Does this help?
September 1, 2025 at 11:19 am #17362238
kamal-kishorS-2	Hi, I didn't find Force-enable WPML’s Advanced button. I tried updating the plugin post downloading from account. I am getting error. Attaching screenshot for your ref. WPML Update is Incomplete You are running updated woocommerce-multilingual, wpml-media-translation, wpml-sticky-links and wpml-string-translation, but the following components are not updated: sitepress-multilingual-cms (required version: 4.8.0) Also pls guide for below: WooCommerce Multilingual & Multicurrency detected an active cache plugin on your site. Caching may cause currency display issues for your customers if you are using the multicurrency feature. To avoid this, set your cache plugin to not cache pages for visitors that have a cookie set in their browser. Regards, Kamal
September 1, 2025 at 1:01 pm #17362645
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Would you be willing to provide me with WordPress and FTP credentials so I could investigate the issue directly? https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.
September 2, 2025 at 8:21 am #17364817
kamal-kishorS-2	Hi, I have shared the login credential. Pls update
September 2, 2025 at 3:42 pm #17367051
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	If I check hidden link, I see no such banner. Also, ATE opens for me if I try any of the pages. Have you resolved this in the meantime, or?
September 3, 2025 at 10:42 am #17369847
kamal-kishorS-2	Hi, Yes, now bannerand notification is not showing. I didn't made any changes. It was showing outstanding amount of last month which i paid as was not able to translated any further. After making the payment, i found, the Invoice doesn't reflect in my account history. I have re-added the Pay-As-you-go. I have downloade the invoice too. The Invoice no: QZKYQSXR-0004 This invoice doesn't reflect my company name and GST as well. This is also not reflecting into my account. Pls check. Regards, Kamal New threads created by Bruno Kos and linked to this one are listed below: https://wpml.org/forums/topic/split-hosting-migration/
September 3, 2025 at 12:14 pm #17370243
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I created a new ticket for the invoice issue and will keep you posted there: https://wpml.org/forums/topic/split-hosting-migration/ I will close this one, the issue being resolved.