How can I solve the “There is a problem with the String Translation table in your site” error?

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing the 'There is a problem with the String Translation table in your site' error and have not yet performed any translations, it might be due to initial setup issues.
Solution:
We recommend resetting WPML and reconfiguring it:
1. Navigate to WPML → Support and click on the Troubleshooting link.
2. On the Troubleshooting page, in the Reset section, select the 'I am about to reset all translation and language data' checkbox. Then, click the 'Reset and deactivate WPML' button.
Follow this guide for detailed steps on performing a WPML reset.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

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Last updated by Andrey 3 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
February 27, 2025 at 8:03 pm #16758050
wimM-2	Background of the issue: I am trying to solve the 'There is a problem with the String Translation table in your site' error on my website hidden link. I need hands-on help as I am short on time to deliver this website to my customer. Symptoms: There is a problem with the String Translation table in your site. Questions: How can I solve the 'There is a problem with the String Translation table in your site' error?
February 27, 2025 at 9:11 pm #16758279
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. Please remember to backup your database before you proceed.
February 28, 2025 at 2:44 pm #16761439
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for the provided information. I have noticed that no translations have been done yet. If you have just activated WPML but have no translations yet, I suggest resetting WPML and reconfiguring it. 1. Go to WPML → Support and click the Troubleshooting link. 2. In the Reset section of the Troubleshooting page, select the I am about to reset all translation and language data checkbox. Then, click the Reset and deactivate WPML button. https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset Let me know your feedback.