How to assign translation job to another translator?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs to transfer translation jobs from one internal translator to another and wants to know how a new translator can review and approve the work of a previous translator. Additionally, they are facing issues with reviewing posts, receiving an error: "Sorry, you are not allowed to preview drafts."
Solution:
First, ensure that you are properly logged out and then log back into your website. This can sometimes resolve session-related issues. Next, check the option "Display hidden languages" in your profile settings by visiting https://palina.se/wp-admin/profile.php. If the problem persists, we recommend using the credentials prepared for our support team to test if the issue is specific to your user account. Share these credentials securely for further assistance.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed. For further assistance, you can contact us directly at WPML support forum.

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Tagged: Not WPML issue

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author	Posts
July 1, 2024 at 2:11 pm #15869133
ninaS-17	Background of the issue: We want to transfer translation jobs from one internal translator to another internal translator on our site hidden link. We also want to know how a new translator can review and approve the work of a previous translator. Symptoms: We can't find how to transfer translation jobs between translators. Questions: How can we transfer translation jobs from one internal translator to another internal translator? How can a new translator review and approve the work of a previous translator?
July 1, 2024 at 2:46 pm #15869366
Kor	Thanks for your patience. Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 1, 2024 at 4:02 pm #15869776
Kor	Thanks for your reply. Please log out from your Website and login again. Then, you should be able to review your post without issues. Remember to check this option "Display hidden languages" in your profile settings hidden link
July 2, 2024 at 10:06 am #15874263
ninaS-17	Hi, I have logged out and in and checked the option for hidden languages, but still the same problems with reviewing posts: "Sorry, you are not allowed to preview drafts."
July 2, 2024 at 10:13 am #15874308
Kor	Thanks for your reply. Could you use the credentials that you've prepared for me and see if it works for you? Then, share your credentials here and I will check your account.
July 3, 2024 at 11:23 am #15883565
ninaS-17	I tried to log in from anoter browser and then it worked! Thank you.