This thread is resolved. Here is a description of the problem and solution.
Problem:
The client needed to share their WordPress admin information safely with the WPML support team but was unsure how to do so securely.
Solution:
We advised the client to use the private field provided for access details when communicating through the WPML support forum. If the private field is not visible, the client should request the supporter in the ticket to enable it, ensuring that credentials are not publicly exposed. For further guidance, we recommend checking the screenshot at https://prnt.sc/eIM4Z-iuYZaF.
If this solution does not apply to your situation, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend visiting https://wpml.org/known-issues/ to check for related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 11 months ago.
Assisted by: Osama Mersal.
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