Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Europe/Tirane (GMT+02:00)

This topic contains 21 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year, 7 months ago.

Assisted by: Marsel Nikolli.

Author Posts
December 12, 2023 at 10:00 am #15043933

Marsel Nikolli

Hi,

While I was testing it seemed that the translation in English was somehow frozen, no matter what changes I did on the attributes in Italian, nothing was being updated on the English version, it was always showing the whole list of attributes you have (until I disabled all the plugins except the WPML and WCML ones).

Is there any cache mechanism on the server side (I saw the Cloudflare plugin, which wasn't set on the staging site)?

I've set your next reply as private so you can send the duplicator link.

Thanks,
Marsel

December 13, 2023 at 9:40 am #15052243

Marsel Nikolli

Hi Lorenzo,

Thank you for providing the backup.

I'll be doing some tests locally and will update you as soon as I am done.

Thanks for your patience,
Marsel

December 20, 2023 at 11:03 am #15100705

lorenzo

Do you have any news on this topic?
thank you

December 20, 2023 at 3:05 pm #15103917

Marsel Nikolli

Hi,

I was able to test further locally in a more minimal setup and the issue still persists.
To further troubleshoot the issue I escalated it to the 2nd tier support team.

I will update you as soon as I have an update from the team.

Thank you for your patience.

Regards,
Marsel

December 21, 2023 at 11:52 am #15109759

Marsel Nikolli

Hi,

I have a request from the team: could you please share a link of a product were the issue is actually happening as I see that on the one you shared it is showing correctly.

Looking forward to your reply,
Marsel

December 22, 2023 at 9:09 am #15114969

lorenzo

Hi,
if you refer to the online webiste is ok because I delete the translation and make them from new. But I can not do this everytime the customer want to add or modify a variable.

But the duplicator I gave you was the version of the site with the problem, right?
thanks

December 26, 2023 at 5:01 pm #15130567

Marsel Nikolli

Hi,

Sorry for the late reply due to Christmas holiday.

On the staging site when 1 add a new attribute by:

- adding attribute on default language (it gets added on the translation as well)
- translate the attribute with Advanced Editor (the attribute gets removed from translation)
- just update the default language product (the attribute gets added in the translation and translated as well)

Would it be possible to check if the same happens on your live website, so we can check further?

Thanks,
Marsel

The topic ‘[Closed] how to translate product attribute values?’ is closed to new replies.