[Closed] I am unable to create an export in XLIFF format When I try to create an export file it gives me an e...

Hello there,

I sincerely apologize for the delay to get this ticket responded.

It was created in the Hebrew ticket, our Hebrew supporters are moving to a safe location. In the meantime I moved this ticket to the English queue and assigned it to myself.

This error commonly happens when one tries to export the XLIFF file of a page/post/product that had its translation started but not finished. If you're exporting the XLIFF, it is necessary that you never even started the translation or that you finished it to avoid this issue.

If this is not the case, then I'll ask your help increasing the memory limit and testing again, if it doesn't work, I'll ask access to the site so I can debug this issue and see what's happening.

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

If it doesn't work, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.