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Hello Robert,
I'm glad we have successfully resolved the initial issue reported in your ticket, as well as the subsequent requests you brought to our attention. Your satisfaction is our top priority, and I'm pleased we could assist you efficiently so far.
Regarding your latest request, I understand its importance and the need for a timely resolution. However, in line with our company's policy of handling one issue per ticket, and considering I will be on vacation next week, it would be most efficient for this new request to be addressed through a fresh ticket. This will ensure that it receives the dedicated attention it deserves and will be promptly handled by one of our capable team members in my absence.
Please feel free to open a new ticket for this issue, and our team will be ready to assist you further. We appreciate your understanding and cooperation in helping us maintain a streamlined and effective support process.
Thank you for your continued trust in our services. I am confident that my colleagues will provide you with the excellent support that you've experienced so far.
