This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 6 replies, has 2 voices.
Last updated by Kor 1 year, 11 months ago.
Assisted by: Kor.
Author | Posts |
---|---|
August 23, 2023 at 11:35 pm #14280901 | |
angelaD-5 |
Tell us what you are trying to do? I have four translations that are pending review. When I try to access them, I am told I do not have permissions. Therefore, I know this is likely related to the admin login not passing through to the Spanish language website. I have been having issues with this and my host, WPMU DEV, added this code to the wp-config file and it seemed to help with access to already completed translations: define(‘ADMIN_COOKIE_PATH’, ‘/’); But as I am publishing new content, I am unable to approve translations. Nor can I access the automatic translation that I have already paid for. I ran a conflict test using Twenty Twenty Three and turning off all plugins accept for WPML. I still have the problem. What are my next steps? |
August 23, 2023 at 11:56 pm #14280915 | |
angelaD-5 |
I tried one last item. I saved my permalink structure, signed out, signed back in, and everything works. Any clue as to why this occurred in the first place? |
August 24, 2023 at 9:52 am #14283363 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hello, We appreciate you reaching out to WPML support. I'm pleased to hear that everything is functioning smoothly for you at the moment. However, please keep in mind that without direct access to the issue, I may not be able to identify its root cause. If the problem resurfaces, please inform me, and I'll be more than willing to investigate the matter for you. |
August 28, 2023 at 11:58 pm #14303433 | |
angelaD-5 |
Hi Kor, I am encountering the problem again. How can we start the process of having you investigate? |
August 29, 2023 at 6:10 am #14303971 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. |
August 29, 2023 at 7:29 pm #14308975 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I can replicate the issue you had there. We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own. For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To assist you further, please follow these instructions: Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files. Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large. Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site. |
August 31, 2023 at 6:20 pm #14323007 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. Looks like this is some minor glitch happening here and this screen recording shows what I've done to fix the "review loop" issue. hidden link Could you give this a try on the other posts that you're having issues with? Let me know how it goes. |
September 1, 2023 at 12:37 am #14323969 | |
angelaD-5 |
Hi Kor, It seems like everything is working well. I appreciate you taking a look at this for me! Angie |