Home›Support›English Support›[Resolved] I cannot longer see the items I had on my Divi Layout after translating it.
[Resolved] I cannot longer see the items I had on my Divi Layout after translating it.
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues where your translated layout appears empty on the front-end or shows no items in the native language (Spanish) version, it might be due to a conflict with a third-party plugin. Solution: We recommend deactivating all plugins except for the WPML plugins to check if the issue persists. If the layout displays correctly with only WPML plugins active, this indicates a conflict with another plugin. In this case, reactivate your plugins one by one to identify the conflicting plugin. Once identified, you may need to seek an alternative or update the conflicting plugin.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
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I translated one layout with the WPML, and the text went just fine. However when I tried to open the front-end on that layout to change certain images to english and it displays as it is emty.
I also went to edit de layout in the native language (spanish) and it displays no items on it, just a section with an empty row.
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Please provide the exact steps on how to replicate the problem on your site.
I have looked further into the issue you reported, specifically the "menu_soluciones" layout.
The "menu_soluciones" layout appears empty, as shown in the screenshot. If you also look in the database, post_content is empty, as in the admin, which looks correct—attaching the screenshot as well.
However, if you deactivate WPML, the Divi editor for the specific layout (/wp-admin/post.php?post=13811&action=edit&lang=es&admin_bar=1) shows the existing layout, but the corresponding database post_content field is still empty. Which led me to think that Divi might be pulling the layout from cache?
Anyway, to fix this, to make it appear correctly with WPML, you need to do the following:
1. Take a full backup
2. Deactivate WPML temporarily
3. Go to the original "menu_soluciones" layout wp-admin/post.php?post=13811&action=edit&lang=es&admin_bar=1
4. Click Update the page. The layout will be saved to the database
5. Activate WPML
If you need to update the translation further, you first need to trigger a new translation job. So the steps are:
1. Make a tiny change to the layout, maybe adding a letter to the title and update the page
2. Revert the changes
3. Go to the translation editor
4. The layout content will appear in the translation editor
I was folllowing the steps from your AI Supports which said that it could be cache. According to its recommendations it said to do an non destructive thing, and save the layout: adding a text module and delete it, then save the layout. But the layout never show the items.
To check further to what I mean, you can check the layout menu_soluciones in the english version, which it does exist, but once you open it its empty, altough in the front-end it does show items.
I performed additional testing, and it looks like a third-party plugin may be affecting this behavior.
I first deactivated all plugins and then activated only the WPML plugins. In this setup, the menu_soluciones layout is no longer empty, which suggests a conflict with another plugin.
