I cannot see my latest support tickets in my support section, the last one available was over 5 mont...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to view your latest support tickets in the support section, with the last visible ticket being over 5 months old.
Solution:
We have identified that this issue is due to caching behavior linked to a longstanding bug in the bbPress forum software. For more details on this bug, you can visit the following link: bbPress forum topic. Unfortunately, this issue has been marked as 'Won't Fix' by the developers.

If this solution does not resolve your issue or seems irrelevant, we recommend checking for related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Account Issues

This topic contains 11 replies, has 0 voices.

Last updated by Marcel 3 months ago.

Assisted by: Marcel.

Author	Posts
November 7, 2025 at 4:24 pm #17557934
jonathanH-21	Background of the issue: I am trying to view my latest support tickets in the support section. Symptoms: I cannot see my latest support tickets; the last one available was over 5 months ago. Questions: Why can't I see my latest support tickets? How can I access support tickets from the last 5 months?
November 7, 2025 at 5:43 pm #17558188
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, you can find them by clicking the username in the left column: https://wpml.org/forums/users/jonathanh-21/. Best regards Marcel
November 10, 2025 at 1:09 pm #17562516
jonathanH-21	That still doesn't show my recent tickets over the last few weeks.
November 10, 2025 at 1:21 pm #17562578
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, When I open your profile (even in Incognito mode), I see more tickets than what your screenshot shows. Can you confirm that, maybe after a refresh? Best Regards, Marcel
November 11, 2025 at 5:33 pm #17567940
jonathanH-21	I still see this. I've cleared my browser cache.
November 12, 2025 at 9:31 am #17569509
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, did you access this in Incognito mode or while logged in? This will help us determine whether the error only occurs for your specific user account. Best regards, Marcel
November 12, 2025 at 10:33 am #17569795
jonathanH-21	Hi. Its the same in incognito mode. See attached
November 12, 2025 at 10:52 am #17569847
jonathanH-21	Are you able to email me the missing chats so i can see the info?
November 12, 2025 at 2:52 pm #17571496
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Thanks! Our system team checked it and created a development task. There seems to be a code issue that controls the output differently for us. These were the 2 additional tickets: https://wpml.org/forums/topic/button-links-dont-appear-in-ate/ https://wpml.org/forums/topic/translating-page-in-default-language/ Best Regards, Marcel
November 12, 2025 at 5:24 pm #17572223
jonathanH-21	Thanks. I can now see the info in the tickets. Can you let me know when this is resolved please in case i need to create new tickets in the future. Thank Jon
November 13, 2025 at 6:54 am #17573321
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi Jon, yes, once our system developers have fixed it, you will receive an update here. Best regards, Marcel
January 12, 2026 at 9:46 am #17720618
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Vienna (GMT+02:00)	Hi, Our developers have determined that the issue is caused by caching behavior related to a long-standing bug in the bbPress forum software. The root cause can be traced to a very old bug report, available here: hidden link As a result, this issue has been closed with the status “Won’t Fix.” Best regards, Marcel