I can't save the translation pic from media

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to save media translations, the save button is not clickable.

Solution:
We asked the client if the issue occurred with other media or only the one shown in the video. We recommended performing a minimal environment test by using a default theme and disabling all non-WPML plugins to see if the error persisted.

Ultimately the customer was able to identify a plugin that was causing the problematic behavior with the translated media.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 8 months ago.

Assisted by: Mateus Getulio.

Author	Posts
April 22, 2024 at 7:43 pm #15552951
galbiatiI	I am trying to: save translation but it doesn't work hidden link? thanks
April 22, 2024 at 8:07 pm #15552979
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, Thank you for contacting our support. Does this issue happen to other media as well or only to the one shown in the video? Can you please test minimal, using a default theme and with all non-WPML plugins disabled to see if the error persists. If so, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Please, let me know if you need any additional details. Have a nice day.
April 23, 2024 at 7:56 am #15554107
galbiatiI	Thank you, I have identified the problematic plugin