[Escalated to Compatibility team] I don't see translated sections

Sure I'll try my best as I've been responding you on priority basis.

I'll create a test site on our servers and 'll copy the theme and the page builder in question. So I can check in a fresh environment.

I'll get back to you by tomorrow with my findings.

Thank you for your patience and cooperation.

Thank you for your patience and cooperation.

I've tried to reproduce the problem in your site but looks like it is working just fine. For example I created this page hidden link using some elements from KingComposer and using your theme and these were all appeared in ATE for translation (see attached), as well as, on the frontend hidden link.

I tried the same thing before that in my sandbox site and it worked fine there too:
- hidden link
- hidden link

As per my understanding there's some database corruption with your existing page(s).

Please try these steps by taking one existing page as an example first, and if that works fine, then you can follow for rest of the pages:

IMPORTANT: Take full backup of site and database beforehand.

- Go to Pages.
- Find the page you want to try with first.
- Switch to English from top admin language switcher.
- Delete the translation of the page.
- Delete it from Trash also.
- Switch back to the Italian from top admin language switcher.
- Open that page in default language for editing.
- Make a small change in content (i.e. a dot or word).
- Save.
- Add the translation.

Please let me know how it goes.

I tried again in your site and seems like the problem stays the same even after deleting the translation and translating again.

However, I am seeing your setup a little different than normal. For example:

- WordPress Address (URL) is set to hidden link
- Site Address (URL) is set to hidden link

So if I delete the translation, then in Reading settings the frontpage resets to Blog, while IMO it should stay the same because default version of page (Italian) still exists.

And I've to set it manually again. This may be affecting the content being sent for translation.

Generally this setup is acceptable as WordPress supports it. But I am suspecting a few things here which need to be investigated in more detail.

Since this is your live site, I need your confirmation before moving forward, that if it is OK to:

- disable all plugins (other than the needed one, like WPML and KingComposer)?
- switch theme?
- changing the "WordPress Address (URL)" to same as "Site Address (URL)" (instead of /wp)?
- removing the draft pages of the same home page?

Please let me know.

Thank you for the updates. I deactivated all plugins except previously mentioned and then when I try to translate there's a 500 Internal Server Error (see attached). This means something really bad is happening behind the scene.

I enabled debugging but in the /wp-content/debug.log file I can't find any error. I am also not able to find any PHP or Server error logs to get more info on the said error. If you can check in your hosting that'd be helpful.

I tried to change the settings in General for WordPress and Site URLs but I am now locked out of WP Admin. Trying to access /wp-admin/ and /wp/wp-admin/ throwing 500 Internal Server Error.

Since I don't have any FTP access, my only way of checking and working with files is a file manager plugin which I am also not able to access now.

So please restore the website from a recent backup, so it is working and accessible again.

Looks like I need to escalate the problem to our 2nd tier team. I'll be able to do this on Monday by downloading a copy of your site using Duplicator or All in one Migration plugin.

Meanwhile, you can also try reproducing the problem in my sandbox site at hidden link (one click login). You can create a page same as yours including images. So in case if you're able to reproduce the problem here, we can use this sandbox for further investigation.