Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps and try to help with the issue quickly.
1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.
- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.