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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experiences a '503 Service Unavailable Error' when trying to save a page with a lot of content in the admin area, specifically the home page. The error seems to be related to server memory issues, despite having sufficient memory limits set (256M and 512M).
Solution:
We recommend increasing the 'max_execution_time' to 300 or higher to potentially resolve the issue. Additionally, it's crucial to contact the hosting provider to check the server logs for more detailed insights, as the error is typically related to server-side issues. If the problem persists, we suggest editing the primary language page and unchecking the 'ACFML synchronization of translations - Keep repeating fields and flexible subfields in the same order as in the default language' option. This adjustment should allow the page to be updated without triggering the error.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please visit our support forum at WPML Support Forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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This topic contains 19 replies, has 2 voices.

Last updated by Kor 1 year ago.

Assisted by: Kor.

Author Posts
June 2, 2024 at 7:04 pm #15695870

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've uploaded the site to our Cloudways server and I could replicate this. Our 2nd Tier Support is checking on this and they will get back to me as quickly as possible.

June 2, 2024 at 9:39 pm #15695981

martinaP-8

thank you

June 3, 2024 at 1:31 pm #15698034

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I have feedback and this is what our 2nd Tier Support mentioned.

Please edit the primary language page and uncheck the "ACFML synchronization of translations - Keep repeating fields and flexible subfields in the same order as in the default language." option as shown in the attached screenshot.

Then, you'll be able to update the page without issues.

Screenshot_160.png
June 3, 2024 at 7:44 pm #15699212

martinaP-8

Thank you very much now it works!

June 7, 2024 at 8:54 am #15714241

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to us.

It's great to hear that it's functioning well. Our second-tier support team also recommended updating the WordPress core to the latest version. This update could potentially resolve any issues and enhance the security of your site.