I have available credits and job is failing

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE

This topic contains 2 replies, has 1 voice.

Last updated by Paola Mendiburu 2 months, 1 week ago.

Assisted by: Paola Mendiburu.

Author	Posts
March 4, 2026 at 12:04 pm #17871812
petrI-2	As Paola mentioned that site doesn't have credits that is why job is not completing but I have just assigned credits and it is still failing
March 4, 2026 at 12:12 pm #17871824
petrI-2	I have assigned the credits but erro is still there
March 5, 2026 at 9:06 am #17874053
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! This is me again, I remmeber your case. Do you give me also permission to install plugin Adminer to have access to the database? I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link