I have issue with gravity form and translations.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with a translated Gravity Form in English where one product field is missing after translation, despite working correctly in the original Estonian version.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Go to WPML-> String Translation
2. Search for

Tellime ekskursiooni muuseumilt

3. Delete the string

radio-31-choice-0-Tellime-ekskursiooni-muuseumilt-value

4. Clear the cache and check if the issue is resolved.

Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Compatibility

This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 11 months ago.

Assisted by: Osama Mersal.

Author	Posts
May 24, 2024 at 7:56 am #15665977
taimarP	It not working properly after i have translated the form. Gravity form have 3 product field init and it works fine in main language which is Estonian. Issue is with traanslated (English) form, it somehow loosing one product. I narrowed down the issue. So if i take export from form and import it again. then it works fine. Even in another language page, but then it missing translations. After I make a translation to the page. after that the third product is no mora added to gravity form entry You can test it by yourself. I looked through translation. but all seems fine. It also translates some admin field names but i keep the same name. hidden link
May 26, 2024 at 12:38 pm #15670956
Osama Mersal	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. Please login to this sandbox site and import your form. (hidden link) After that, please translate it to replicate the issue. If it is replicable, please let me know so I can check it and consult our second-tier support team. Best regards, Osama
May 27, 2024 at 7:35 am #15672321
taimarP	Hi Problem also happens in your sandbox. I hereby descibe, what i did: 1. I set site default language to EST 2. imported my form 3. Add est page and assigned to gravity form - hidden link 4. translated page to eng - hidden link 5. did a test form submit on both language and everything ok 6. translated form to ENG 7. did tst on ENG form and same problem the language option as a product missing on gravity form entry. If you look previous entries you see 3 products. But tranalsated form entry have only 2 products.
May 27, 2024 at 8:15 am #15672559
Osama Mersal	Hi, Thanks for replicating the issue. I've consulted our compatibility team regarding this issue. I'll update you as soon as I ger their reply. Best regards, Osama
May 30, 2024 at 7:24 am #15686138
Osama Mersal	Hi, Thanks for your patience. Please check the following steps: 1- Go to WPML-> String Translation 2- Search for "Tellime ekskursiooni muuseumilt" 3- Delete the "radio-31-choice-0-Tellime-ekskursiooni-muuseumilt-value" string 4- Clear the cache and check the issue I've applied the above steps on the sandbox site site. Please check if it works correctly. (hidden link) Best regards, Osama
June 3, 2024 at 5:57 am #15696177
taimarP	Any trick how to determine such issues? I couldn't anyhow find that out by myself. This field is related as trigger to exact product field. The solution works correctly. issue resolved.