I have issue with translation editing

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Tagged: ATE

This topic contains 13 replies, has 2 voices.

Last updated by Mateus Getulio 1 year ago.

Assisted by: Mateus Getulio.

Author	Posts
November 1, 2023 at 12:40 pm
muhammad-sohailR-2	I have issue with translation editing. Whenever I view the translations and try to change translations with edit translation button it takes me to login page and there it doesn't work properly....You can see problem over recording as well hidden link
November 1, 2023 at 1:36 pm
November 1, 2023 at 1:38 pm
November 1, 2023 at 1:39 pm #14707911
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello, Please, take a look at my previous private reply and let me know when the migration process is done. Thanks.
November 1, 2023 at 1:44 pm #14707925
muhammad-sohailR-2	Hey can you provide me wordpress login details. Then I can directly copy the website to your host. Please provide me asap
November 1, 2023 at 1:46 pm #14707931
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Sure thing. I will share it in my next private reply, please check it.
November 1, 2023 at 1:47 pm
November 1, 2023 at 2:17 pm #14708151
muhammad-sohailR-2	Migration is in process. I'll let you know once it is done
November 1, 2023 at 5:13 pm #14709337
muhammad-sohailR-2	I've uploaded the backup but to restore it we need bit more space,
November 1, 2023 at 5:22 pm #14709379
muhammad-sohailR-2	Okay I've run the backup You have the login details. you can use same one that you did send me in above private message
November 1, 2023 at 5:33 pm #14709511
muhammad-sohailR-2	Let me know as soon as you have fixed it
November 1, 2023 at 9:45 pm #14711517
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Thanks for your efforts migrating the website. It seems the problem is not happening on the Cloudways app, what enforces the theory that it might be related to your server. Therefore, may I kindly ask you to try to contact the hosting support and address the issue with them? If they can't provide any further help, could you please ask them to provide you with the HTTP error logs for the last 2 or 3 days? This is probably going to be a huge text, so instead of pasting it in the ticket as plain text, add to a text snippet like https://pastebin.com/ and send us the link where we can see those logs. Please review this with them and let us know the results of the investigation. Thank you, Mateus.
November 2, 2023 at 7:19 am #14712867
muhammad-sohailR-2	https://pastebin.com/MmSNr70k Here you can see the error logs
November 3, 2023 at 9:29 am #14723799
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello again, I have double-checked the problem, but so far I haven't been able to find a fix. I asked my colleagues to take a look to see if there's anything I'm missing. I'll come back here as soon as one of them answers me (which shouldn't take long). Thank you in advance for your patience! Regards, Mateus.
November 3, 2023 at 4:48 pm #14727437
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Thanks for your patience. As far as we can see, it seems the website is inserting a wrong link when trying to open ATE, for instance: hidden link Please note this part - hidden link. One possible cause for this is that both SiteURL and HomeURL are dynamically set in the wp-config.php. Another possibility would be third party codes, perhaps coming from mu-plugins. Therefore, may I kindly ask you to review these items, and tell us if the problem remains after changing the constants (siteurl and homeurl), or deactivating the mu-plugins? Please let us know. Thank you.