I have translated my product English to French but when my product is translated the english languag...

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This topic contains 5 replies, has 0 voices.

Last updated by Osama Mersal 4 months ago.

Assisted by: Osama Mersal.

Author	Posts
February 19, 2025 at 10:07 am #16723417
charlesH-24	Background of the issue: I have translated my product from English to French using WPML. I am trying to ensure that both language versions of the product display correctly on my site. Symptoms: When my product is translated to French, the English language product does not display well and appears messed up. Questions: Why is the English version of my product not displaying correctly after translation? How can I fix the display issue with the English product on my site?
February 19, 2025 at 2:37 pm #16725291
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Could you please share an example of the problematic products to check them? Best regards, Osama
February 20, 2025 at 4:08 am #16727258
charlesH-24	There are lots of products that we are facing the same issue with. Please check the links. hidden link hidden link hidden link hidden link hidden link
February 20, 2025 at 9:38 am #16728463
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I checked the products you mentioned. According to their URL (hidden link), English products have been trashed. Please try the following steps for only one product: 1- Delete the English product 2- Delete it from the trash 3- Re-translate the French product 4- Check the English product on the front end Kindly let me know if the above steps fixed the issue. Best regards, Osama
February 21, 2025 at 9:01 am #16732676
charlesH-24	It is just showing trash URL but the product is published by us.
February 21, 2025 at 12:44 pm #16733659
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama

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