I need help with a bug on the site with your plugin

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Tagged: ATE

This topic contains 3 replies, has 2 voices.

Last updated by Mateus Getulio 1 year, 11 months ago.

Assisted by: Mateus Getulio.

Author	Posts
July 5, 2023 at 2:25 pm
shacharA	I need help with a bug on the site with your plugin
July 5, 2023 at 3:47 pm
July 5, 2023 at 5:26 pm #13953197
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, We ran the WPML -> Support -> Troubleshooting options once again, and then the 404 errors were gone, it seems. We also tried to translate a new product and it worked well. Could you please review it and let us know if it's solved now? Thank you.
July 5, 2023 at 9:03 pm #13954181
shacharA	Mateus, thank you very much for your help and for getting back to me so quickly. I tried it and now it seems to work. what did you do? I'm afraid we haven't solved the problem and there's still a bug. Did you fix the problem? Did you spot a problem and was it resolved?
July 6, 2023 at 4:58 pm #13962363
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hi there, Thanks for your reply. I have followed these steps: - First, removed some translators in WPML -> Translation Management -> Translators, then re-added them - In WPML -> Support in your admin dashboard, I've clicked in the “troubleshooting” link bellow the plugin versions list - Look for the “Clean up” section and hit these buttons: # Clear the cache in WPML # Remove ghost entries from the translation tables # Fix element_type collation # Synchronize local job ids with ATE jobs # Synchronize translators and translation managers with ATE # Set language information # Fix post type assignment for translations After this the product translations worked fine. Have you experienced any issues in this meanwhile? Please let us know. Thank you.