I need help with WPML support tickets

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to reply to a support ticket as the reply button was not available.
Solution:
We asked the client to provide the URL of the ticket they were trying to respond to in order to identify and resolve the issue. However, the client later confirmed that the reply box was enabled, and no further action was needed. We then requested the client to mark the ticket as resolved.

If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 8 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author	Posts
October 2, 2024 at 4:56 am #16243288
garikN	Background of the issue: I am trying to answer to ticket for which I was asked by support, but the reply button is not available. Symptoms: Questions:
October 2, 2024 at 11:32 am #16245261
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Can you please let me know the URL of the ticket that you are trying to respond to? I am not sure that I can see it, I only see this existing ticket that you createad and a live chat session that you had 20 hours ago, but I don't see any other ticket under this account. Maybe I'm missing something. Please let me know. Mihai Apetrei
October 3, 2024 at 1:19 pm #16250275
garikN	Hello, I see that the reply box in other ticket is enabled now, so no other action is needed. Thank you!
October 4, 2024 at 5:16 pm #16255483
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I am happy to hear that the issue has been resolved. Can you also please mark this ticket as resolved? Thank you!