Problem: The client was unable to reply to a support ticket as the reply button was not available. Solution: We asked the client to provide the URL of the ticket they were trying to respond to in order to identify and resolve the issue. However, the client later confirmed that the reply box was enabled, and no further action was needed. We then requested the client to mark the ticket as resolved.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
